Return & Refund Policy

Last Revised: July 25, 2025

At birunoacen, we strive to ensure complete transparency and satisfaction with every home organization and interior decor purchase. Should any issue arise regarding your order, please contact us immediately at support@birunoacen.com with your order reference number and checkout email address.

1. General Policy: Final Sale

All transactions executed on birunoacen.com are deemed final sale.

We do not offer discretionary returns or exchanges for change-of-mind purchases. Standard returns are strictly excluded unless an item arrives with confirmed manufacturing defects, structural damage incurred during transit, or an incorrect item was dispatched.

2. Damaged, Defective, or Misfulfilled Orders

Despite our rigorous quality assurance procedures, logistics issues may occasionally occur. We strongly advise inspecting your shipment immediately upon arrival.

Claim Reporting Window

If you receive an item that is damaged, faulty, or completely different from what was ordered, you must report the issue to our customer service within 7 calendar days of delivery.

Submission Requirements

To enable a prompt evaluation of your claim, please email support@birunoacen.com with the following details:

  • Order reference number and the email address utilized at checkout

  • A concise description of the flaw or mismatch

  • Clear photo or video evidence illustrating the damaged or incorrect item

Upon reviewing your claim, our support team will determine the appropriate solution, which may include issuing a replacement unit, a partial refund, or a full reimbursement.

3. Refund Reimbursements

When a refund (partial or full) is granted, the funds will be automatically credited to your original payment channel. Please allow 7 to 12 business days for the credit to appear on your account statement, depending on your card issuer or banking provider's processing schedule.

4. Exchanges & Replacements

Standard product exchanges are not accommodated. Replacement items will be arranged exclusively when a damaged, defective, or incorrect item claim has been officially verified and sanctioned by our support team.

5. Unauthorized & Unsolicited Returns

Please do not ship any merchandise back to us without explicit instructions and prior authorization from our support department.

Unsolicited parcels returned without approval will be rejected at our facility. birunoacen assumes no responsibility, liability, or eligibility for refunds or replacements regarding unauthorized returns.

6. Contact Information & Support

For any return inquiries, damage claims, or order-related assistance, please reach out directly:

  • Brand Name: birunoacen

  • Website: birunoacen.com

  • Customer Support Email: support@birunoacen.com

  • Customer Service Line: +1 (424) 380-6188

  • Business & Return Facility Address:

    HONGKONG ARKTECH LIMITED

    RM11, 13/F, BLK C, WONG KING IND. BLD.,

    192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG